1.1. A user reports the following errors at startup:
Hi,
Thank you for reaching out.
We are sorry to hear about those errors, but don't worry, we are here to help.
In a similar case, one of our users was able to fix the issue by uninstalling Lumion and deleting the Lumion folders from the installation drive (usually C:) and then reinstalling the software. So, please follow the steps below:
1. Uninstall Lumion 2023
2. Delete the remaining folders (if there are) related to Lumion only in:
3. Install Lumion 2023 again.
4. If the issue still persists, let's try reinstalling the graphics card driver using DDU.
Sometimes, after upgrading graphics card drivers, the uninstaller leaves some registry entries behind that can cause compatibility issues, so we suggest trying the DDU tool (Display Driver uninstaller). This is a driver removal tool that can help you completely remove graphics drivers without leaving any leftover files.
The following guide explains how to use this tool. Please go over the steps below 1 by 1 in this exact order:
4.1 Install DDU Driver uninstaller:
4.2 Reboot the PC in SafeMode (it is important for it to be SafeMode - instructions in this link)
4.3 Open DDU and completely remove the graphics driver.
4.4 Reboot the PC again.
4.5 Download and install the latest driver for [User's Graphic Card] from this link:
4.6 Select 'Clean' install (or equivalent) when prompted by the installer.
4.7 Reboot the PC.
Let us know how you get on and if anything is unclear.
If you have any further questions, let us know.